Before returning the items purchased from fashioniphone.com, please do contact us first at service@fashioniphone.com. We apply different policies to different situations.

For the DOA (Dead on Arrival) or defective items, if they cost less than or equal to 16 USDs, we will arrange the replacements and send them to you while you can keep the DOA or defective items.

If the DOA items cost more than 16 USDs, they can be returned within 30 days of shipment (The order shipment date and order notification are provided to you by email).

In this case, please kindly provide us with proofs as below:
a) The photos of the original package from both the front and back sides
b) The photos or videos of the dead items
c) The photos, videos or screenshots showing the mal-function of the dead items

A reimbursement for the return shipping fee is available, provided that:
1) The items are returned within 30 days after shipment; 2) The return shipping fee is less than 30% (for Canada and U.S.A.) or 40% (for all other countries) of the items' total value.

Please provide us with the photos of the tracking number and the shipping receipt. We will cover all the shipping fee (according to the receipt you provided). If the return shipping fee exceeds the limit above, we are sorry you will have to cover the shipping fee incurred during your return and our resending.

If the items priced more than 16 USDs are defective (physical damages and damages caused by incorrect usage excluded) after some time, they can be returned for exchange within 50 days of shipment (The order shipment date and order notification are provided to you by email). In this case, please kindly provide us with proofs as below:
a) The photos or videos of the defective items
b) The photos, videos or screenshots showing the mal-function of the defective items

A reimbursement for return shipping fees is available, provided that:
1) The items are returned within 50 days after shipment;
2) The return shipping fee is less than 30% (for Canada and U.S.A.) or 40% (for all other countries) of the items’ total value.

Please provide us with the photos of the tracking number and the shipping receipt. We will cover all the shipping fee (according to the receipt you provided). If the return shipping fee exceeds the limit above, we are sorry you will have to cover the shipping fee incurred during your return and our resending.

For the unwanted items, you may return the items in their original conditions (unused and unopened with all tags attached) to us within 30 days of shipment (The order shipment date and order notification are provided to you by email). In that case we will refund you through the original form of payment, excluding actual shipping fees already incurred and the return shipping fee. Please do notify us in advance at service@fashioniphone.com before returning unwanted items. When returning for refund, it is recommended for customers to ship via a traceable method and offer us the tracking number, as fashioniphone.com will be responsible for items lost or damaged during the return shipping.

Return address for customers:

Apple Wu, Fashioniphone.com
UNIT 8,G/F1,KWONG SANG HONG CTR
151-153 HOI BUN ROAD
KWUN TONG, HONG KONG

Important Notes: 1. Please make sure that you have checked the items before signing for the parcel. In case the items are defective or the parcel is empty, please do not accept the parcel and contact us later.
2. Please do contact us at service@fashioniphone.com before returning items. fashioniphone.com will not be responsible for the returned items without notifying us in advance. And all items sent back to us must be in their original conditions with all tags attached. Otherwise the items will be returned to you.
3. Please remember to include a note in your package including the following information: your order number; product name/code; a short description of the problems; expected solution. The items are your responsibility until they reach us.
4. Please allow up to 16 working days from the date we receive your return to process your return or replacement. Refunds will be credited to the original form of payment only. Please understand the original shipping fee is not refundable and a 15% restocking and handling fee will be deducted from your refund.
5. fashioniphone.com reserves the right to make changes and/or improvements to this policy.

Please review these policies carefully as they govern your purchases at fashioniphone.com and state your rights and obligations with respect to your purchases, including important limitations and exclusions. Your placing orders at fashioniphone.com means your approval to these policies, so make sure you understand these policies before placing orders.

CANCELLATIONS

If you have placed an order and would like to cancel it later, please email us at service@fashioniphone.com ASAP. If you order has not been shipped, you may receive a full refund.

If your order has already been shipped, we will have no way to cancel it. After receiving your order you can decide whether to keep it or return it. If you want to return, please refer to our policy for UNWANTED items above.

If you have any questions, please feel free to contact us at service@fashioniphone.com.